Privacy Policy

Bumper Xpress

Effective Date: Jan 1st, 2026

Important Notice Regarding Text Messaging Data

Bumper Xpress (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name, email address, phone number, and physical address.
Payment information when you make a purchase, request a quote, or schedule a service.
Opt-in records and timestamps for all communication channels, including SMS and email.

Non-Personal Information

IP address, browser type, and device information.
Website usage patterns and analytics.
Cookies and similar tracking technologies.

Customer Communication

Records of inquiries, estimates, and service requests.
Appointment details and customer preferences.
Service history, feedback, and related communication records.

2. How We Use Your Information

We use collected data for the following purposes:

Providing, scheduling, and improving our automotive repair and installation services.
Processing transactions, estimates, invoices, and payments.
Communicating with you about inquiries, appointments, service updates, and customer support.
Sending promotional communications only when permitted by your consent.
Enhancing website functionality, performance, and user experience.
Maintaining website security, fraud prevention, and business records.
Maintaining records of your communication preferences and consent.

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions

By opting into our SMS messaging services, you agree to receive text messages from Bumper Xpress related to our services, including appointment reminders, estimate follow-ups, customer support, and important service updates.

Opt-In and Consent

You will only receive text messages if you have explicitly opted in.
We maintain timestamped records of all SMS opt-in actions.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

You can cancel SMS notifications at any time by replying “STOP.”
After replying “STOP,” you will receive a final confirmation message.
No further SMS messages will be sent unless you opt in again.
All opt-out requests are processed promptly.

Message Frequency and Content

Message frequency varies based on your interactions with Bumper Xpress.
Messages will be directly related to the services you requested or consented to receive.
We do not send promotional text messages without specific consent.

Help and Support

Reply “HELP” for assistance or contact us directly by email at john.purser@live.com or by phone at 972-499-5999.

Carrier Information

Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted only when necessary to provide direct services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information only in limited circumstances, including the following:

Service Providers

Third-party vendors who assist in business operations, such as payment processing, appointment scheduling, website hosting, analytics, or customer support.
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive.
All service providers are expected to maintain appropriate confidentiality and security protections.

Legal Compliance

When required by law, regulation, legal process, or to protect our legal rights.
In response to valid law enforcement requests, subpoenas, or court orders.

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of business assets.
In such cases, your data remains protected under the terms of this Privacy Policy or a substantially similar policy.

All the above categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties, excluding aggregators and providers of the text message services necessary to deliver messages you have consented to receive.

5. Data Security

We implement and maintain reasonable security measures designed to protect your personal information, including:

Encryption of sensitive data where appropriate.
Secure access controls and authentication mechanisms.
Regular security assessments and updates.
Employee awareness regarding data protection.
Breach notification procedures in accordance with applicable laws.
Secure backup systems and reasonable disaster recovery practices.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Analyze site traffic and user behavior.
Remember user preferences.
Improve website functionality and user experience.
Measure the effectiveness of our website and services.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights and Choices

You may have the right to:

Access, update, or request deletion of your personal information.
Opt out of marketing emails by clicking “unsubscribe” in our emails.
Opt out of SMS messages by replying “STOP.”
Request information about how we process your data.
Withdraw consent at any time for future communications.
Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information listed in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before submitting personal information. This Privacy Policy applies only to information collected by Bumper Xpress.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website with the effective date shown at the top of the page. For significant changes, we may notify you by email, SMS where permitted, or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Bumper Xpress
Address: 3214 Skylane Dr, Carrollton, TX 75006
Phone: 972-499-5999
Email: john.purser@live.com
Website: https://reconxpress.site/
Hours: 9:00 am – 6:00 pm

By using our website and services, you consent to this Privacy Policy.